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ENBy the SE Digital team · Language edition: 31 October 2026
Business model and roles
Document your service area, delivery types and individual or business customers. Define separate task lists for customers, couriers and administrators.
Statuses and exceptions
Define created, assigned, collected and delivered statuses, alongside rejection, incorrect addresses, connectivity loss and unavailable recipients.
Integrations and first release
Agree account ownership and service costs for maps, payments, SMS and notifications. Select essential first-release journeys and compare cost and timing against that scope.